UFirst Program Returns for Gator Fans to Give Feedback
Tuesday, August 30, 2011 | Football
UFirst, a fan feedback and employee recognition program initiated last football season, returns for the 2011 football season, the University Athletic Association has announced.
The UFirst mission is to provide the highest level of customer satisfaction by putting the fan, “U,” first, - UFirst! Through teamwork and personal integrity, the University Athletic Association is committed to delivering a fun experience in a safe environment for each guest.
“We appreciate and value all of our fans' comments and feedback because that is the key to our improvement and overall success,” said Lindsey Thomas, Director of Internal Operations.
Fans can help improve everyone's game day experience by providing feedback about the game day staff, as well as their overall experience at Ben Hill Griffin Stadium. The UFirst program was created to reward those staff members who bring to life the program's mission statement and strive to make every guest's experience a positive one. All nominated employees are eligible to win prizes and receive public recognition for their hard work and efforts.
During the 2010 season, over 70 employees were nominated and over 100 compliments were submitted. A few nominations sent in via email last year are below:
· "He ALWAYS has a huge smile on his face, greets everyone with a warm welcome, and is there if assistance is needed. He has been at this entrance way for many years of game days smiling and welcoming everyone." Linda complementing William Gray from S.A.F.E.
· "Asked if he could get us a complimentary cup of water with ice. We said yes and he went back and got it for us; quickly. My daughter offered him the dollar she was holding that she was going to pay for her water and he said 'no'. He was very nice." Suzette & Stephen commenting on Sid Porter from Concessions.
Fans may send in their comments through text message, e-mail or a comment card.
· To text feedback, text “GATORS” along with nomination information to 69050.
· Example: (Text to 69050) – “GATORS Lisa from Guest Services took the time to take my party to our seats and made sure we were all seated before she left; very helpful on such a crazy day and she was patient with all of us, would've missed the kickoff if it wasn't for her."
· To e-mail feedback, send comments to UFirst@gators.ufl.edu.
· At a game, stop by a Guest Services kiosk, located at Gates 2, 7 and 16, and fill out a nomination/feedback comment card and drop it in the box.
