Who’s Thirsty? NEW ‘Water Me’ Amenity Available During Games for Sections 318-329 Inside Florida Gators App
Wednesday, October 2, 2019 | Football, Ticket Office
The University Athletic Association began testing a new feature last weekend inside Ben Hill Griffin Stadium to help improve the efficiency of its concessions operations and increase fan satisfaction.
GAINESVILLE, Fla. – As the Gators continue to look for ways to improve the fan experience, increased fan amenities and satisfaction will follow. The latest iteration is a 'Water Me' feature that allows fans to purchase a water inside the Florida Gators App and have it delivered right to their seat if you're sitting in section 318-329.
These new opportunities continue to arise for fans inside Ben Hill Griffin Stadium during a Gators football game due to the new, recently-implemented, #GatorsWiFi system.
This feature was beta tested for fans in the aforementioned sections for the Tennessee and Towson game. The UAA is working on making this operational in other pockets of the stadium as soon as possible, but for now it is only available in sections 318-329.
How does it work?
- Open the Florida Gators App
- Select "Swamp" on the lower blue menu bar
- Tap "Water Me" under "Enhance Your Gameday"
- Click the "Water Me" graphic
- Click "20 OZ Bottle Water" under "Drinks"
- Select your section, row, and seat in the dropdown menu that appears
- Once entered, hit "Save Seats"
- Choose your quantity and select "Order Now"
- Next, enter your name and credit card information, and hit "Place Order"
- FYI – there is a $1 service charge per water
- You will be taken to a confirmation screen with the status of your order
Additional improvements to Ben Hill Griffin Stadium's concessions process are aimed at increasing efficiency in lines, All You Can Drink Refills, and express lines for in-app purchases.
Fans are reminded to download the Florida Gators App where individuals can make in-app concessions purchases (i.e. purchase an item in the app and pick up their order at an express pick up line) and store credit card information on the app so cash or a physical credit card won't be necessary if a fan desires a cashless experience.
The aforementioned 'All You Can Drink Refill Lines' are located at four stations throughout the stadium, so fans looking for refills can buzz in and out of lines quickly in order to return to their seats to see the action.
With the additions of the Gators Food Patio, the UAA has streamlined concession options in order to increase turnover, increase efficiency inside the stadium concession counters to create a better customer experience.
Feedback
As fans experience issues, positive or negatives, the UAA encourages you to email ufirst@gators.ufl.edu with those thoughts.
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