Virtual Venue Walkthrough | Download
The seat upgrade/relocation process allows season ticket holders to move their seats following the renewal deadline. The below FAQ should answer most questions regarding this process that will take place after the season ticket renewal deadline. An email communication will be sent to accounts that have renewed or purchased new tickets by that deadline.
General Information
- Why is the seat selection process done this way?
- This program enables season ticket holders to select their own seats in a transparent and convenient way. By utilizing this technology, ticket holders will be able to take ownership of their seating assignment. Each customer will be able to establish his or her own preferences (seating location, low or high, aisle or middle, etc.) and choose accordingly.
- Who will participate in the new seat selection process?
- All football season ticket holders will have the opportunity to participate in the seat selection process this spring, based on your Loyalty Point System priority ranking after the renewal deadline.
- How are the seat selection appointment dates/times assigned?
- Seat selection appointment times will be assigned to those with season tickets, in order of your Loyalty Point System priority ranking after the season ticket renewal deadline. Your appointment time represents the earliest time that you can access the system to select seats. Your selection window opens at your appointment time, and you may then select seats at any time until the selection process is complete in early April. There is no time limit; however, please keep in mind that others will be able to select seats as their selection windows open, so we encourage you to choose your seats as close to your assigned time as possible. We anticipate the overall process will require 2-3 weeks.
- What order will boosters be assigned in?
- After the Loyalty Point System priority ranking is finalized following the renewal deadline, season ticket holders will be placed in order by club levels and then by priority points within each club level. The best way to secure an earlier time is to join or increase your donation at the club level. After that is complete all remaining seats will be available for sale to all Gator Fans.
- Why do donors receive priority in the seat selection process?
- It is important to us to have a system in place that properly rewards those who support Gator Athletics. We appreciate the support from all of our season ticket holders. Our loyal and generous donors have supported Gator Athletics with resources and generous contributions. This support should be reflected in seating selection.
- Will I purchase season tickets during the seat selection process?
- As in past years, you will receive your ticket renewal invoice in January and will have until the renewal deadline (date TBA) to complete your ticket renewal process. If you submit payment for your ticket renewal by payment deadline, you will be allowed to upgrade or add seats during the seat selection process.
- How many tickets can I order?
- Season ticket qualifications will not change. You will be able to order and select as many seats as you qualify for based upon your membership level(s) at the time.
- How will I be notified about my Seat Selection Window?
- Season ticket holders will be sent seat selection window information via email.
- How can I improve my rank and position myself to choose the best available seat location?
- You may improve your rank by increasing your club level and/or Gator Booster donation prior to the season renewal deadline. Your priority point ranking will determine the order in which you will choose your seats during the seat selection process. For more information on accruing and/or increasing your donor priority points, please contact the Gator Booster Office at (352) 375-4683 ext. 5000.
- If I order fewer tickets, will I improve my location?
- A lesser quantity ordered may provide more flexibility in selecting seats, but it will be difficult to predict availability prior to the online selection process. The virtual venue will allow you to do an even exchange for the number of seats you have. It will also allow you to add seats onto your order if you see seats that you're interested in purchasing. If you are interested in ordering less tickets please call the Gator Ticket Office during your assigned time and we can assist you over the phone.
Seat Selection
- How will the seat selection process take place?
- The seat selection will utilize Virtual Venue by IOMedia to assist in the seat selection process. This online system allows season ticket holders to choose seats during a specific window of time. Each season ticket holder will have a scheduled window of time in which to log-in to their online ticket account and choose their seats. A 3-D view of Ben Hill Griffin Stadium from the seats that you have selected will be available to preview before choosing your seats. Appointment times will be assigned based on the donor priority point system. Ticket holders with the highest point totals will select first. Appointment times will be staggered, every 10-15 minutes. The biggest advantage to this entire process is that the Gator Booster/Season Ticket Holder now has the ability to upgrade or change their own seats and not have the Gator Ticket Office do it for them in year's past based on a list of seat preferences.
- Can I see the Ben Hill Griffin Virtual Venue before I log in to select seats?
- How will I access the live selection site?
- You will access the live selection site by logging into your Florida Account Manager with your email and password.
- Do I need to set up an online account?
- No. Every season ticket holder already has an existing account. Visit FloridaGators.com/myaccount and click "Forgot My Password" if it is your first time logging in. We recommend trying to log in prior to your appointment time to ensure that you have the correct log in information. If you have any trouble logging in, please contact the Gator Ticket Office at (352) 375-4683.
- Does UF have my correct email address on file?
- Try using your email address and your password to log in to your Florida Account Manager. To make sure you are in the correct account, you should see your season ticket locations under "Manage My Tickets/My Upcoming Events." To change the email address we have on file, click "Edit My Profile" on the left. You may also call the Gator Ticket Office at (352) 375-4683 to confirm your email address over the phone.
- How long will I have to select my seats?
- Once your appointment window opens, you can look at live inventory and make your seat selections up until the process is complete in early April. You do not have to choose seats right away; however, we do recommend selecting as close to your appointment time as you can. Approximately every 10-15 minutes, another small group of ticket holders will enter the process and be able to select their seats.
- What if I miss my appointment time?
- Your assigned seating window reflects the earliest time you may log in to select seats. Those who miss their scheduled appointment time may log in to self-select seats at any time after their appointment time has started. Please keep in mind that if you miss your scheduled appointment time, other season ticket holders may be choosing seats at their assigned times which will affect seating availability.
- What internet browser is needed to complete the Seat Selection Process? Can I use my iPhone?
- Seat selections can be made using most models of computer/tablets, but not all. You can complete the process on an iPad, iPhone or other smart phones. If you are using a computer, please make sure it meets these guidelines:
- Browser: Internet Explorer 9.0 , Mozilla Firefox 4.0 , Safari 5.1 , and Chrome 15
- The Ben Hill Griffin Virtual Venue is best viewed with the most updated version of Chrome. Download this most recent version.
- Is there an option to select my seats if I do not own a computer?
- Yes. Many libraries have free computer access and you can always ask a family member or friend to help you with this process. However, we highly encourage you to select your own seats through Florida Account Manager using the Virtual Venue tool, as this will give you the most control in making your selections. In doing so, you will be able to see exactly what seats are available along with views from the seats. If you are unable to access the internet at your appointment time, you may give your account information to a delegate or you may select seats over the phone or in person at the Gator Ticket Office. We also will have computers available to access at the Gator Ticket Office if any fans wish to do so.
- Can someone else choose seats for me?
- Yes. If you want to designate another person to choose seats for you, it is your responsibility to provide that person with your account ID, password and seating preferences.
- Can I log in and select different seats after I have already selected seats?
- No. You can browse available inventory for as long as you would like after your seat selection window opens. But, you may only complete the actual seat selection process one time. Once you have finalized your seat selection, you will not be able to log back in and alter your seat selection. If you wish to check the availability of other seating locations, feel free to call the Gator Ticket Office at (352) 375-4683.
Special Groups
- What if I want to sit with a group of people?
- With the online selection process, each individual will be given an appointment time for seating based on their respective donor priority point ranking. Each group member needs to coordinate his or her selection with the appointment time of the lowest ranked person within their group; and, at that time, each group member can log into the online system and choose their seats together. NOTE: Since all seats will be selected online, each person in the group will need access to a computer when coordinating the location of their seating location to make their selections simultaneously. Each group member can log in at their assigned time and check the availability of seats, having the opportunity to make their selections at that point, should they wish to forgo their group seating based on the lowest ranked person's selection time within the group.
- Will anyone retain their current seats?
- Seats contractually committed by the University to club seat holders and corporations, as well as commitments to student seating, visiting teams, media, government officials and other Athletics/University departmental commitments, are not subject to the seat selection process. Fans must choose to upgrade or exchange their current season tickets. If a fan does not wish to upgrade or move their season tickets, no action is required and the same seats from the previous year remain with that ticket holder.
- How do I obtain accessible seats or seats because of mobility issues?
- Individuals requiring seating in wheelchair accessible rows, or specific seating to meet other disability needs, should call the Gator Ticket Office at (352) 375-4683 before or during their assigned seat selection window for assistance with selecting seats from the available inventory that meet their specific needs. If you have any further questions regarding disabled seating, feel free to contact the Gator Ticket Office at any time.
- Who do I contact for questions that may not be answered in this brochure?
- If you have any further questions, you may email us. If you wish to speak with a customer service representative, you can contact the Gator Ticket Office at (352) 375-4683 or Gator Boosters at (352) 375-4683 ext. 5000 for additional information. Our offices are open Monday - Friday, 9:00 a.m. to 5:00 p.m.
